NOC Service Operations Incident consultant, Netcool, Zabbix, Zennos, ServiceNow, ITSM

Our client has a contract appointment for an experienced engineer/manager/consultant to reduce the amount of alerts with multiple network monitoring tools such as Netcool, Zabbix, Zennos across a large enterprise causing duplications and confusion.

You must have real world experience of handling “Alert Correlation” to reduce alert volumes within a large distributed enterprise network. Our client’s 24/7 operation is receiving far too many duplicated alerts/tickets/incident which need to be drastically reduced to increase productivity…

Our client’s monitoring tools produce service alert tickets in ServiceNow.

The role will require some international travel, commutable to Reading, Berkshire would be an advantage but their will be an element of working from home…

Experience:

Monitoring tools such as Netcool, Zabbix, Zennos, Openview etc

NOC NMC Ticket systems such as ServiceNow ITSM or Remedy ITSM

NOC NMC System Monitoring, Enterprise Monitoring, Integrating Monitoring Systems.

Fault management and Fault Resolution.

Cisco data networks.

ITIL an advantage.

If you have the above skills and experience and interested in this contract opportunity then please contact Zac Stephens at Concilio.

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