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Business Analyst, Process Analyst, ITIL, ITSM, ServiceNow, London or Birmingham

Our client has a contract opportunity for an experience Business / Process Analyst with ITSM specifically ServiceNow to work with SRM (Service Request Management) projects to improve process, simplification and change management. Experience: ServiceNow essential. Delivering SRM solutions and the knowledge how this affects Change and Configuration management essential. ITIL accreditation desirable. Considerable ITSM project []

User Researcher (lead) – Digital Agency Labs – Tier 1 Bank – London

As a Digital Agency Hub format that’s housing a vibrant, diverse and “digital-first” work environment for all digital professionals to build better solutions for customers. We’re also widely supporting our colleagues across the company to use new technologies to drive better customer experiences. Focused on internal qualitative research capability, high-spec Labs that are available to support []

User Researcher (lead) – Digital Agency Labs – Tier 1 Bank – Halifax

As a Digital Agency Hub format that’s housing a vibrant, diverse and “digital-first” work environment for all digital professionals to build better solutions for customers. We’re also widely supporting our colleagues across the company to use new technologies to drive better customer experiences. Focused on internal qualitative research capability, high-spec Labs that are available to support []

User Researcher (lead) – Digital Agency Labs – Tier 1 Bank – Edinburgh

As a Digital Agency Hub format that’s housing a vibrant, diverse and “digital-first” work environment for all digital professionals to build better solutions for customers. We’re also widely supporting our colleagues across the company to use new technologies to drive better customer experiences. Focused on internal qualitative research capability, high-spec Labs that are available to support []