As a Digital Agency Hub format that’s housing a vibrant, diverse and “digital-first” work environment for all digital professionals to build better solutions for customers. We’re also widely supporting our colleagues across the company to use new technologies to drive better customer experiences.

Focused on internal qualitative research capability, high-spec Labs that are available to support and inform all teams and brands across the business to ensure we’re creating and developing the best digital experience. Delivering projects to conduct vital end-to-end research and customer testing across our mobile, tablet and desktop inventory. Our programme of work includes in-lab testing in our purpose built lab facilities on desktop and mobile environments, and also includes looking at wider touch points of the end-to-end Customer journey.

As our User Researcher you’ll have expertise in designing and conducting unbiased lab-based, remote and onsite user research on prototypes for the public and secure sites and devices, making recommendations to projects and senior stakeholders. We’ll make full use of your experience in the field of conducting user research around digital/technology, HCI, Design, User Experience etc. You’ll have knowledge of moderating usability tests, focus groups, card sorting exercises, ethnographic studies and all of the associated documentation and process of conducting these research activities. You’ll understand quantitative research methods like surveys, remote testing, web analytics and experience using Morae test software is desirable. You’ll have excellent senior stakeholder management skills, internally and with third parties and have the ability to work collaboratively across teams in a fact paced, deadline environment.

Key accountabilities include:
•Designing and running usability studies on paper, digital prototypes, live sites and devices to improve branded digital services and products – may include usability testing, focus groups, card sorting exercises, ethnographic research, heuristic and expert reviews, and other research as identified
•Managing the development and collation of research assets required to conduct research to agreed timescales
•Analysing research outcomes and develop professional reports that promote objectivity and the voice of the Customer
•Essentially you will be able to display quantitive and qualitative research analysis.
•Liaising with and using research to influence key stakeholders including senior management, product teams, legal, compliance, innovation, digital transformation, e-Commerce and content management by conducting research activities to gain buy-in to make Customer improvements
•Managing and mentoring more junior members of the User Research Team
•Supporting the Customer Labs engagement model in the commissioning, oversight and management of user research activities with agencies and partners
•Supporting the Senior User Research Manager to review and assess research requests and advise teams about the best method of engaging with Customers
•Ensuring all research projects have defined goals and objectives and outputs can be measured and easily understood by project teams and the User Research Teams

If you have the above User Researcher experience and are used to work in a fast paced environment then please contact Zac Stephens at Concilio.

Concilio is an employment agency and employment business.

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