Service Manager is responsible for running the 24/7 service covering our key platforms.
Responsible for teams in India circa 100, two locations and some additional people, such as a Problem manager. Complex applications, challenging incident management & problem-management, helpdesk & NOC teams in India, etc.
Ideally, you will have had similar experience, have managed to drive improvement and change, understand ITIL well, if not certified, know the SLA reporting obligations etc…
Familiarisation with ServiceNow as a tool would be helpful, as would any technical understanding around Cloud platforms, etc.
If you have the above experience, working with a distributed data centre enterprise, responsible for offshore service and would like to know more detail then please contact Zac Stephens.Apply for this job