The IT COO will play a key role in supporting senior management in the running of the CIO function as a business in line with the IT Strategy.

To plan, coordinate, direct and control the operations of the CIO function, working with the support functions across Group IT to provide high quality support services to ensure efficiency and effectiveness of the CIO function and service to the business, achieving budget targets, compliance and agreed service level standards.


  • Create & execute against the Operating Plan that specifies the services & investment programmes that IT will deliver to business units within agreed time, financial & quality goals
  • Accountable for units resourcing/sourcing strategies.
  • Work with the Group IT Functional Business Partners (Finance, HR, SD, PMO, ADM), to create an holistic view of CIOs performance, regularly reviewing progress and proposing and taking action to meet the targets of the Group IT Balanced Scorecard
  • Conduct a monthly ‘business performance review’ within each CIO
  • Ensure the effective operation of the CIO across all functional boundaries and maintain a balance between business as usual, investment projects, and all improvement programmes through the oversight of operating plan
  • Manage the BSM function and CIO in the provision of cost effective, quality support services across CIO in order to maximise efficiencies and effectiveness for the Group as a whole
  • Assist in the delivery of the IT Directors responsibilities and deputise for the Director on a specific basis.
  • Provide the Business Partners with a view of aggregate business demand and aggregate CIO supply, and CIO commitments
  • Provide information and actively contribute to research and reports to support the Directors in the broader requirement to report on performance and potential to the Banks executive.
  • Lead and co-ordinate all CIO security, risk and business continuity activities and manage response to High Risk Audit issues
  • Drive forward a culture of rigorous cost control
  • Develop and maintain operating model and processes
  • Responsible for specific supplier management relationships and activities.

Key Capabilities:

  • Significant experience of operating at a senior level, building effective relationships and dealing with executive colleagues, and other internal and external clients
  • A broad understanding of the operating model, a business or service environment and awareness of the factors that influence business decisions and strategy
  • Ability to take a strategic view and see the “big picture” allied to the ability to adopt an analytical approach to complex change programmes with the awareness of operational implications
  • Demonstrate drive and commitment in delivering to challenging targets and ability to work within a team environment
  • Display high level of analytical problem solving skills and the ability to assimilate complex information, to facilitate escalation and resolution of issues
  • Strong financial, accounting and modelling skills to support development of robust strategies, including business cases
  • Ability to manage conflicting demands of a variety of stakeholders
  • Proven capability of effectively managing and developing high-performing teams
  • Ability to influence at all levels, effectively communicate complex topics and build confidence
  • Ability to develop, shape policy and strategy, and turn into concrete actions, delivered to meet targets and strong capability to deliver transformational change
  • Experience in supplier management, developing and maintaining supplier relationships (external) and operating efficiency plans
  • A strong leadership style, used to working in a matrix management environment
  • People management skills, including but not limited to recruitment, retention, talent development, peer ranking, succession planning, performance improvement, dismissals and culture
  • A proven track record in leading multi-disciplined teams of IT staff
  • Experience of developing business strategies and implementing business plans
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